After finalizing the ordering process, we will deliver the order within one working day at PostNL. The package will be send to the address that was recorded when ordering.

Should you have a complaint, please let us know as soon as you can but no later than three days via We will resolve your complaint as good as we can.

Whenever the product is not according to your expectations, you can always return with 14 days. Obviously, returning a product has its limitations:

Cost of returning is born by Jacob and Jacoba, as long as you return it in the same manner as we have send it to you. We shall remit the costs in your bank account that you have filled in in the return form.

Pease fill out the return form completely as to enable us to accept the return shipment and efficiently process the payment. Good for both of us.